Spotify should have just moved these users to Spotify’s system and given them a free month of Premium when notifying them of the change. Especially since these are also loyal Apple customers and now Spotify risks losing them to Apple Music. Making them jump through hoops and downgrading their accounts feels like the absolute wrong move if Spotify wanted to keep these customers around. They’ve been users for at least seven years at this point, spending hundreds of dollars on subscription fees. As Apple currently controls the payment method, there may simply be no way to reconcile the separate databases of the two companies for these particular accounts.īut these are Spotify’s most loyal customers. I’m willing to give Spotify the benefit of the doubt that there are technical reasons why it just can’t change the billing method for these customers. If you wish to keep your Premium subscription, you will need to re-subscribe after your last billing period has ended and your account has been moved on to the Free account.
That’s right, not only do you have to change your payment method, but you have to re-subscribe. Users will then need to resubscribe to Premium through Spotify’s own site. According to the email Spotify has been sending these legacy customers, Spotify is automatically downgrading affected accounts to Spotify’s Free ad-supported tier at the end of their next billing cycle.
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